Xiaomi Service+ app has been launched in India today. It will be a one place solution for the customer’s service and support requirements. It offers a range of features related to after-sales services of various devices. It is available on the Google Play Store
Customers will be able to get their phones repaired, or get assistance over live chat and check price quotations.
Customers can get assistance for their Xiaomi devices from the comfort of their homes via the Service+ app.
Xiaomi Service+ app key features
Xiaomi is referring its Service+ app as a one-stop solution with 24×7 customer support for service requests. Customers can book repairs, installation appointments and demos through the app. They can also view the prices of the spare parts and warranty of purchased devices. There is also a feature to check the status of service request.
Xiaomi is ensuring that users have access to customer support with AI Bot and live chat with agents. The Xiaomi Service+ app offers spare parts price quotations across four product categories including mobile phones, televisions, laptops and ecosystem products. The app also allows users to locate nearby service centres by granting location permission or entering a pincode.
Xiaomi Service+ app: how to use
Once users sign into the Xiaomi Service+ app, they can add their Xiaomi devices that are then listed under the My Devices tab along with their purchase date. The listing for the app on Google Play shows devices like Mi Beard Trimmer, Mi TV, Mi AirPOP mask, a USB cable, alongside the company’s smartphones. Users can also access the My Requests tab to access support tickets for repair and installation. These are displayed under ‘Active’ and ‘Completed’ sections and displays the date that the request was made and the token number. The Xiaomi Service+ app is available for download from Google Play Store and the brand’s GetApps. It can be installed on any Android smartphone.
